Understanding customer experience during the digital transition

&nbsp Author: George Ioannou, Managing Partner, Foolproof February 6, 2023 Despite the transition to serving customers digitally during the pandemic not being without its challenges, the banking industry has changed and some of what are being considered ‘new normal’ consumer behaviours and expectations are likely here to stay. However, some of the digital solutions and … Read more

Do sanctions work? | World Finance

&nbsp Author: Alex Katsomitros, Features Writer February 3, 2023 “We fled when we could. I only took my laptop and a few clothes with me.” Vitaly {the source’s name has been changed}, a 34-year-old Russian software engineer, remembers leaving his home on the outskirts of Moscow with his wife last February as a bad dream. … Read more

Who will win the lithium race?

&nbsp Author: Matt Timms, Features Writer February 2, 2023 We hear a lot of the technological dangers to our planet – oil, gas, coal, concrete, plastics, the list goes on – but what of the technological solutions? Lithium, an unremarkable silvery grey in appearance and a harsh metallic to the taste, is a part of … Read more

The perils of market sentiment

&nbsp Author: Scott Rouse, Features Writer February 1, 2023 In Fontainebleau the hammer fell at the Osenat auction house in October 2022, denoting the end of a bidding war that resulted in a Tianqiuping-style porcelain vase selling for a little over €9m. This would not have been controversial, except that the expert had valued it … Read more

A return to supersonic commercial aviation

&nbsp Author: Laura French, Features Writer January 31, 2023 When Concorde was taken out of service in 2003, it looked like the end for three-hour hops between London and New York. Deafening sonic booms, prohibitive prices and safety concerns – fuelled by the crash in France in July 2000 – spelt the end for this … Read more

The road to regulatory reform

&nbsp Author: David Worsfold, Features Writer January 30, 2023 During the summer-long Conservative leadership election, many in the City were surprised to hear the successful candidate, the now replaced Liz Truss, talk about the need to reform Solvency II, the decade-old rules inherited from the European Union governing the matching of liabilities and investments of … Read more